Refund & Cancellation Policy

1. Overview

At Theorem Thread, customer satisfaction is our top priority. We strive to provide transparent and fair cancellation and refund terms for all students, parents, tutors, and educational institutions utilizing our platform services.

2. Course Enrolments & Coaching Sessions

Trial & Demo Classes: Many teachers and courses offer free initial demo sessions. We strongly encourage students to attend demo sessions before making paid commitments.

Cancellation before Course Start: If you cancel your course enrolment at least 48 hours prior to the official batch commencement, you are eligible for a 100% full refund minus standard payment gateway transaction processing fees (usually 2%).

Cancellation within First 7 Days: If you are dissatisfied with a course within the first 7 days or after attending fewer than 2 classes, you may request a pro-rated refund for the remaining unattended sessions.

3. Private Home & Online Tuition Fees

Tuition arrangements made directly between tutors and parents follow mutual agreements. When tuition bookings are secured via Theorem Thread Escrow or verified booking, tutors are compensated per completed class. Any unused lesson credits can be refunded upon written request within 30 days of purchase.

4. Study Resources & Digital Downloads

Standard curriculum notes, question banks, and NCERT solutions on Theorem Thread are offered free of charge. For premium digital downloadable packages, refunds are only issued if the files are proven corrupt or unavailable and technical support is unable to resolve the issue within 48 hours.

5. Refund Processing Timeline

Approved refunds are processed through the original payment method (Bank Account, UPI, Credit/Debit Card) within 5 to 7 business days from the date of approval.

6. How to Request a Refund

To submit a refund request, please email our support desk at info@theoremthread.com or call our helpline at +91 98765 43210 with your booking ID and reason for cancellation.